A new Mission Statement for GPL! #18: 2011
On the cusp of a building project one of my first tasks as CEO was to craft a new mission statement for the Guelph Public Library, a mission statement that is full of vision, inspiration and passion, just like us.
After much consultation I am please to share with you our work. It is in four parts; where we want to go, our purpose in two short sentences, the values that frame our decision making and finally how we treat our customers. We have used staff images to personalize our message and make it a living and breathing document.
Guelph Public Library Vision
The Guelph Public Library Board and staff envision a future where our customers:
We are on your speed dial, just like your best friend. You visit the Guelph Public Library in person or from the comfort of your own home.
You come to us when you need reliable information fast! You recognize the Guelph Public Library as an essential part of your daily life.
Are proud of us
You share the library’s story with friends and show us off to visitors.
This is the future we envision for Guelph.
Guelph Public Library Purpose
Guelph Public Library benefits the entire community by providing lifelong learning opportunities. We believe in the freedom to read, learn and discover.
Guelph Public Library Values
The following values guide our decisions and actions:
- Integrity We are ethical, trustworthy and fair, upholding the principles of Intellectual Freedom and universal access to information.
- Excellence We do whatever it takes to deliver exceptional service
- Teamwork We work as team to achieve our mission.
- Flexibility We seek ways to remove obstacles and improve service.
- Innovation We constantly search for new ways to extend digital access beyond the library walls.
- Balance We make decisions that balance the needs of customers, the organization and employees.
- Inclusiveness We gain strength from our diversity and an open door.
Customer Service Pledge
The Guelph Public Library Board and staff are dedicated to providing:
- Welcoming, courteous, and efficient service.
- A balanced and diverse collection in a variety of formats that enrich, educate and entertain.
- Accurate and convenient information services
- A community gathering place for dialogue & research
- Access to information technologies & social networking tools
- Access to Guelph’s culture and local history.
We are committed to making it easy to use the Guelph Public Library by;
- Respecting our customers
- Engaging in prompt and direct communications
- Sharing our passion for reading and lifelong learning
- Always smiling and saying thank you
So there you have it, our new mission statement. It puts a smile on my face every time I read it!!
email@example.com #18 June 2011